Returns & Exchanges
At Gazelle, we stand by the quality of our certified pre-owned electronics with a simple 30-day return policy to ensure your complete satisfaction. If your device doesn't meet your expectations, we make the return or exchange process fast and hassle-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the item you wish to return or exchange.
Print Your Prepaid Label
Once approved, download and print the prepaid shipping label provided by Gazelle to ensure your return is tracked and insured.
Prepare and Ship
Factory reset your device to remove personal data, pack it securely in its original packaging if possible, and drop it off at any authorized carrier location.
Inspection and Refund
Our technicians will inspect the device upon arrival, and once verified, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing